General sales conditions

Hereinafter, the term "rental accommodation" is valid for mobile homes, shelters, chalets, motorhomes, pitches and other similar accommodation offered by the campsite.

1. The Accommodation Contract is considered complete when the accommodation (s) is / are booked online by the customer and paid for. The accommodation contract is also considered complete when the rental accommodation reservation is not made in writing. A confirmation by the Campsite is only definitively confirmed when it is made in writing, either by post, fax or e-mail. Booking confirmations sent from other possible booking platforms only become mandatory when they have been confirmed by the Campsite in writing.

2. Cancellation conditions:

A. If canceled 2 weeks or more before the date of arrival, the total amount (prepaid) for the unappreciated period will be reimbursed at 100%.
B. If canceled two weeks before the arrival date, the prepaid amount will be refunded by 50%.
C. If canceled 1 week or less before the arrival date, the prepaid amount will be refunded 25%.

The accepted reasons are as follows: serious illness or death of yourself or one of your traveling companions, parents (brother-in-law), brother, sister, brother-in-law, sister-in-law or of his own children.
To be reimbursed, you must provide proof in all the cases mentioned above.

3. As a general rule, the reserved rental accommodation (s) will make the customer available from 3 p.m. on the day of arrival. On the agreed departure date, the rental accommodation (s) is / are vacated and made available to the Campsite no later than 10:00 am.

4. The accommodation contract does not give the customer the right to provide a certain rental unit number. In the event that no rental accommodation can be offered to the customer by the Campsite, tourist accommodation is required to offer equivalent accommodation to the customer.

5. The day of your arrival, you must arrive before 18:00. If this is not possible, tourist accommodation (campsite) will be informed. All relevant agreements must be in writing.
If the client has not arrived before the agreed time on the day of arrival, tourist accommodation (campsite) has the right to rent the rental accommodation (s) otherwise.

6. At the conclusion of the accommodation contract, the hosting company reserves the right to request an advance of 25% on the amount of the invoice. This is payable within 14 days. The final amount must be paid at least 6 weeks before the rental date.

7. The agreed prices are based on the statutory value added tax (VAT) in force.

8. The prices indicated in online offers and printed products include current VAT. Price changes for reservations with a preliminary delay of more than 6 months between the day of the reservation and the day of arrival can be made at any time, without notice.

9. Tourist accommodation (camping) reserves the right to change prices at any time.

10. Payment by invoice is only possible after special arrangements have been made.

11. The invoices of the hosting company are due and payable upon receipt of the invoice.

12. The above conditions apply mutatis for individual and group vacations.

13. The above conditions apply mutatis to campsite customers who have reserved a pitch.

14.For a possible extension of the stay, an oral request must be sent to the campsite owner at least one day before the planned departure.

15.The camper accepts the site assigned to him. As far as possible, the wishes expressed are taken into account.

16. In case of dismissal from the campsite for non-compliance with the internal regulations, the deposit will not be refunded.

17. All reservations are subject to acceptance subject to these conditions and the campsite's internal regulations.

Last update: Januar 2020